Discussion Forums  >  Audio, Video, Playing, Recording

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Mytilene
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10/08/14 08:33 PM (5 years ago)

HTML5 Video not playing but sound

in HTML Doc plugin, video is not playing but plays sound. How to solve this?
Thank you
 
mrDavid
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10/08/14 09:38 PM (5 years ago)
Not sure, you have a few options to consider..

1. The video does not actually have sound. Confirm it has sound.
2. Your sound on the device is actually on low or mute, confirm it's up high and unmuted.
3. Re-upload the video to a new location, sounds weird, but may work.

Other options are to try other plugins like the HTML Pro document, or perhaps a custom URL.

Hopefully this helps a little.

David Van Beveren
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Mytilene
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10/08/14 11:34 PM (5 years ago)
sorry, you get me wrong;
On html doc:
Sound of the video is playing
But Video itself is not playing/showing black screen/
On web browsers everyting is working ok
 
mrDavid
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10/08/14 11:37 PM (5 years ago)
Whoa, totally misread that.

Other than trying my not-so-great change plugin idea, see if converting the video to another format helps any. I'm pretty sure that .webm files are specifically for mobile browsing, so if you can convert to that format and try, you might have better luck. Let me know how it goes.

Cheers,

David Van Beveren
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Mytilene
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10/09/14 12:13 AM (5 years ago)
sorry, you get me wrong;
On html doc:
Sound of the video is playing
But Video itself is not playing/showing black screen/
On web browsers everyting is working ok
 
mrDavid
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10/09/14 12:14 AM (5 years ago)
Hi there,

Yup totally understand, I think the solution I mentioned above might fix your black screen / show your video again playing if you convert it to another format like .webm, give it a try?

Cheers,

David Van Beveren
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Mytilene
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10/09/14 12:30 AM (5 years ago)
I tried that you said. Still getting the same black screen.
 
mrDavid
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10/09/14 12:32 AM (5 years ago)
You did? That was fast! Alrighty then... is there any way you can upload that video file so that I can take a look and try it myself? Or can you post the html code you're using? There are a many ways to show many types of videos and many different lines of code that do the same thing, hopefully, one of them will work :-)

Cheers,

David Van Beveren
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Mytilene
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10/09/14 12:42 AM (5 years ago)
<video src="http://www.ubrealestate.mn/file/s1.webm" controls>
</video>
 
mrDavid
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10/09/14 12:44 AM (5 years ago)
Got it.

Headed to bed, on the east coast here, almost 4AM, tomorrow I will come back here to work with you to fix this if someone doesn't jump in and fix it before I wake up.

Cheers,

David Van Beveren
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Mytilene
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10/09/14 01:08 AM (5 years ago)
ok. tnks
 
Mytilene
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10/14/14 08:04 PM (5 years ago)
Still looking for answer.
Does anyone has any idea?
 

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