Discussion Forums  >  BT.com Website, Account Questions

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Gledy
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09/13/22 11:46 AM (1 week ago)

Account Subscription

Hi, I’ve logged into my account and see I have a notice saying my account has expired and is overdue, but payment has been taken from my bank on the 1st September, I've added my card to my account again as I didn't want my account to get suspended but it's taken another months subscription, I sent an email to the accounts email address but haven't heard anything......
 
Cakebit
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09/13/22 04:47 PM (1 week ago)
Hi Gledy! Looking into this now, I'll update this post when I have an update. I will make sure your account doesn't go inactive. This is an issue on our end. Thanks
 
Cakebit
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09/13/22 06:56 PM (1 week ago)
Hi Gledy! I found the issue. We had a small number of transactions not sync up with our server from our payment provider (Stripe). This caused your account renewal date to not be up to date in our database. I've fixed this issue and re-funded the payment from your credit card renewal. (You should see it on your statement in 5-7 days). I've also added two additional free weeks to your account before the next subscription date, so your account– apologies for the trouble! Thanks!
 
Bonzo
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09/14/22 06:51 AM (1 week ago)
Same issue for me i think. showing expired
 
Gledy
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09/14/22 12:21 PM (1 week ago)
Hi Cakebit, thanks for sorting that out so quickly.
 
Cakebit
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09/14/22 12:41 PM (1 week ago)
Bonzo, Your account should be synced now. I pro-rated your account for the two weeks as well. You'll see the change on your next invoice. :) Thanks
 
Bonzo
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09/15/22 03:44 AM (1 week ago)
Thankyou
 

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