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feraco
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01/02/14 06:11 AM (11 years ago)

Mosaic Menu self hosted issue

Hey When i click on menu options for the mosaic menu i get nothing. heres a video. Whats wrong here? How do we fix? https://buzztouchmods.com/hosted/feracom/files/applications/EAC67B48D38E4CEA60F4468EF/video/ScreenFlow.mov
 
Kittsy
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01/02/14 08:09 AM (11 years ago)
I can't view that video at the moment give me a clue to what it is.
 
feraco
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01/02/14 08:29 AM (11 years ago)
When I click on a menu option to adjust the tile settings it dosnt pop up nothing happens.
 
Kittsy
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01/02/14 08:36 AM (11 years ago)
Mmmm is does it come up with a page not found or not authorised.
 
feraco
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01/02/14 08:39 AM (11 years ago)
nothing i click and it brings me to the top of the page
 
Kittsy
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01/02/14 08:48 AM (11 years ago)
Have you added the new 1.1 version although it shouldn't make a difference. Have just tested it in my self hosted and buzztouch control panel and as usual it bloody works lol. I ahte that I'd ratherit didn't so I could fix it. Try going to the admin and refreshing the plugins. I'm sure you've done this but log out of the control panel, clear your web history just in case teh old version is stuck. Just incase tehre is something up with your plugin folder, remove the plugin and try uploading it from the zip download from teh plugin market. Hopefully one of them works. I'm pretty sure you are coing to make something beautiful with this plugin
 
Kittsy
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01/02/14 09:23 AM (11 years ago)
If anyone else using the Mosaic Menu self hosted is having the same issue please post lol
 
Red Dog
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01/02/14 09:29 AM (11 years ago)
@feraco Do you experience the same issue when using Safari? Just curious since i have had Chrome issues in the past.
 
feraco
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01/02/14 09:40 AM (11 years ago)
both safari and chrome same thing. Its version 1.1. I will have to delete and reinstall. right now im using the mosaic through the json snippet.
 
Kittsy
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01/02/14 09:42 AM (11 years ago)
Hopefully someone will pop up and clarify how it works on their self hosted. I'm really sorry about this. I'm going to have to set up another 3.0 self hosted to test just in case some sort of residue was left behind
 
SheriDee
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01/02/14 10:46 AM (11 years ago)
http://cl.ly/2C3A150d1T2r Works JSON Snippet issue?
 
Uelsimon
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01/02/14 11:34 AM (11 years ago)
also seeing the same issue. @Kittsy, the issue is that there is no pop up to customize items when you click in the “Mosaic Title” column. (tried on safari, Chrome and FF) https://minbox.com/g/Zz6NYwVOLA/i/4c-s8tX6dA
 
SheriDee
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01/02/14 11:40 AM (11 years ago)
So strange mine works what hosting provider are you guys on? I have a HostGator account along with Bluehost and I get the pop up in chrome & safari http://cl.ly/image/0u181g3E0D2X/Screen%20Shot%202014-01-02%20at%2010.50.27%20AM.png
 
feraco
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01/02/14 11:41 AM (11 years ago)
im with btmods i think through hostgator.
 
SheriDee
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01/02/14 11:45 AM (11 years ago)
I am wondering if that is a BTMod thing
 
mrDavid
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01/02/14 02:25 PM (11 years ago)
BTMods is running the same software you are Sheri :-) Tryijng to figure this out. David
 
SheriDee
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01/02/14 03:03 PM (11 years ago)
Hmmm it is so strange :( Let me know if I can be any assistance on this end I just realized feraco is using the cool BTMod feature screenflow! ;) awesome stuff! Be nice if we can get that feature on Buzztouch then it may help with tech support
 
feraco
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01/02/14 03:29 PM (11 years ago)
this is just a cool mac app screenflow. I just uploaded the video to my control panel. Still not working though. tried all suggestions.
 
feraco
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01/02/14 03:36 PM (11 years ago)
this is just a cool mac app screenflow. I just uploaded the video to my control panel. Still not working though. tried all suggestions.
 
Kittsy
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01/02/14 03:53 PM (11 years ago)
I can't replicate this issue which makes it extremely difficult to debug. I'm checking punctuation, other plugins for tips but this is truly baffling. I'll say one thing for the new self hosted it likes to work on some but not others lol
 
Uelsimon
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01/02/14 04:11 PM (11 years ago)
not sure if this helps anything... but All of the items in the list seems to point to the same Link (maybe something isn't forming properly?) in my list e.g. .../bt_v15/bt_app/bt_screen.php?appGuid=EAF9A0E8956EB97AB36CCEA34&BT_itemId=7A312196E4352EDA8B0039B# ...all items have the same itemID. €
 
Kittsy
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01/02/14 04:31 PM (11 years ago)
mine is exactly the same and works
 
feraco
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01/02/14 04:38 PM (11 years ago)
Hmm should we ask Danny he's the self hosted expert. I'll message him.
 
Cakebit
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01/02/14 09:35 PM (11 years ago)
@Kittsy, What Javascript file(s) are you linking to in the mosaicChildItems.html of the plugin? The BT-Mods server has merged the JS files in @feraco directory https://buzztouchmods.com/hosted/feracom/bt_v15/bt_scripts/ The file directory at bt_scripts has all the *old* and *new* JS files... Your problem is likely in there.
 
Cakebit
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01/02/14 09:56 PM (11 years ago)
Try adding this snippet right after the <head> tag: <script> //showChildItemProperties()... function showChildItemProperties(childItemId){ Shadowbox.open({ content: "bt_childItem.php?appGuid=" + appGuid + "&BT_itemId=" + childItemId, player: "iframe", height: 550, width: 950 }); } </script>
 
OptiPenguin
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01/03/14 05:55 AM (11 years ago)
This is the exact problem I was talking about Kittsy. Will keep an eye on the thread. I am using Safari, Mosaic V1.1 and I am not hosted through BTM.
 
Kittsy
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01/03/14 06:55 AM (11 years ago)
@cakebit the control panel works in my clean 3.0 self hosted, and buzztouches own control panel also many other peoples control panels I've sold a few. I don't see how it would efefct some but not the others. Plus non of the config files contain a head tag to insert that json.
 
OptiPenguin
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01/03/14 06:57 AM (11 years ago)
The mosaic also works fine in my test app through the Buzztouch control panel. So it is isolated to self hosting.
 
Cakebit
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01/03/14 10:41 AM (11 years ago)
@Kittsy, I get what you are saying but many of the first 3.0 Self Hosted downloads contained bugs. I think this was one of them. If you look at https://buzztouchmods.com/hosted/feracom/bt_v15/bt_scripts/app_screen.js this JS file is missing this function: //showChildItemProperties()... function showChildItemProperties(childItemId){ Shadowbox.open({ content: "bt_childItem.php?appGuid=" + appGuid + "&BT_itemId=" + childItemId, player: "iframe", height: 550, width: 950 }); } Thus your plugin "looks" like it has an error. @feraco, Your JS file needs to contain this line of code to fix this error. Add it to line 283 of the app_screen.js file found at bt_v15/bt_scripts/app_screen.js //showChildItemProperties()... function showChildItemProperties(childItemId){ Shadowbox.open({ content: "bt_childItem.php?appGuid=" + appGuid + "&BT_itemId=" + childItemId, player: "iframe", height: 550, width: 950 }); }
 
feraco
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01/03/14 11:01 AM (11 years ago)
Thanks for the code. I just tried still no good.
 
mrDavid
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01/03/14 11:01 AM (11 years ago)
 
Red Dog
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01/03/14 11:42 AM (11 years ago)
@feraco Just shooting at ducks, but what version of PHP are you running on your self hosted server? I was getting "page not found" errors with v5.2. The errors went away and my page clicks landed where they were suppose to after I upgraded my PHP to v5.4.
 
mrDavid
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01/03/14 11:43 AM (11 years ago)
Hes using the same version as I am and others hosted on BTM, which all work fine, I just updated his scripts folder, waiting on him to test :)
 
feraco
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01/03/14 11:55 AM (11 years ago)
ok i cleared cache with chrome and safari and now hey both work! I tried this before. When kittsy told me too. Maybe after david updated i needed to clear again because it wasnt working after the js was updated but now we are all good. So did we at least find a bug out of all this?
 
Feather
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01/03/14 11:56 AM (11 years ago)
All fixed after upload of latest scripts from package :) (David)
 
Uelsimon
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01/03/14 12:24 PM (11 years ago)
ok just to be clear... what is the process to fix this? 1) Update the scripts folder? with what (latest version from Kittsy or something else?) 2) try again does this mean that by simply running the latest kitty update this is fixed, or is a more particular modification needed with which files are being updated? thanks and great job solving this in less than 30 hrs
 
mrDavid
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01/03/14 12:31 PM (11 years ago)
https://buzztouchmods.com/hosted/feracom/bt_v15/bt_scripts I updated the entire scripts folder with the ones from a fresh install. Cheers!
 
Uelsimon
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01/03/14 12:37 PM (11 years ago)
Thanks MVB. Will report back when I get it resolved.
 
mrDavid
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01/03/14 12:38 PM (11 years ago)
You got it.
 
Kittsy
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01/03/14 01:07 PM (11 years ago)
I'm overjoyed that a fix has been found
 
mrDavid
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01/03/14 01:10 PM (11 years ago)
@Kittsy I just imagined you saying that again while stroking your stuffed animal over there. I don't know why. David
 
OptiPenguin
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01/08/14 10:01 AM (11 years ago)
Okay, what am I missing here... I re-downloaded the self hosted plugin package through Buzztouch.... I cleared my Safari cache... I deleted old and uploaded new downloaded AK_Mosaic files to my server... I refreshed the apps on self hosted CPanel... It said Mosaic added... I clicked refresh once more for good luck and it said updated.... Headed over to the screens, clicked on the menu item... nothing happened. Sad faces. :-(
 
OptiPenguin
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05/12/14 02:24 AM (11 years ago)
Hey, what is the fix for this? Still can't use...
 

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