Discussion Forums  >  Grunts, Groans, Complaints

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yenael
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01/04/16 06:47 PM (4 years ago)

I have been charged twice for buzztouch

Hi, I thought we were supposed to authorize subscription to buzztouch? Control panel is asking me to pay, but for januaryy, 2 charges are on my account.any reason why this is happening.?
 
CMCOFFEE
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01/04/16 07:13 PM (4 years ago)
from the subscription part in the control panel. Im just now registering for subscription and saw this

Your credit card will be charged today and then automatically each month on the 4th until you cancel your account. So since todays the 4th I think you were being charged again from your recent thing. Looks like this is only a one time deal though
 
yenael
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01/04/16 07:14 PM (4 years ago)
Yeah but it's charged 2 times.
 
CMCOFFEE
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01/04/16 07:16 PM (4 years ago)
So there are two charges for January 4th? Or when did you do the first payment?
 
Susan Metoxen
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01/06/16 07:57 AM (4 years ago)
I can check with Stephen on your account. You should only be charged once.
 
yenael
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01/06/16 03:53 PM (4 years ago)
Sorry for some reason it showed up as an authorization and a payment, the authorization stayed on the account forever, it has been resolved through paypal, thankis
 
CMCOFFEE
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01/06/16 04:12 PM (4 years ago)
I get confused by that all the time
 
CSSZiegler
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01/20/16 02:22 PM (4 years ago)
I was also charged twice but I thought it was because I refreshed the page
 
Susan Metoxen
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01/20/16 02:27 PM (4 years ago)
If you have problems with your payments, just let us know. Stephen @ Buzztouch handles the accounting. You can also send an email to info@buzztouch.com.
 
CSSZiegler
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01/20/16 02:28 PM (4 years ago)
Thanks Susan
 

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