Discussion Forums  >  BT.com Website, Account Questions

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Chacka7
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03/09/12 03:17 AM (13 years ago)

Error Message when trying to download IOS source code on version 2

Hi, I am getting the following message when I attempt to download my source code; done<div style='border:1px solid red;padding:10px;margin:10px;background-color:#FFFFFF;'>Oops, a PHP error was trapped.<hr>File: /var/www/vhosts/buzztouch-demo/public_html/app/cp_v20/bt_app/AJAX_v20_download.php<br/>Line: 300<br/>Message: imagecreatefrompng(http://www.buzztouch.com/applications030812/JAE598308019312281D93DDD3/images/051208154A38B86543199D9_icon.jpg): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found <div> Thanks in advance, C.
 
Chacka7
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03/09/12 03:20 AM (13 years ago)
I logged out of BT and logged back in and tried again and it works now, so whatever the issue is, it seems to have fixed itself! Cheers
 
Erwin4998
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03/09/12 03:20 AM (13 years ago)
There are many more who encounter the same problem. Maybe BT can state if they are aware of the problem and are fixing this bug.
 
Erwin4998
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03/09/12 03:24 AM (13 years ago)
Chacka7 Then you are lucky. I get the error since yesterday. I have tried to logout and login again. It won't help. (It's a pity. I have a day off and intented to make some apps)
 
Chacka7
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03/09/12 03:24 AM (13 years ago)
Actually, it now lets me download the source code but says that the configuration data is invalid if I try and run it on a testing device or simulator...
 
Chacka7
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03/09/12 03:25 AM (13 years ago)
Ok Erwin, I guess these must be issues that the BT team have come across during the migration and are aware of, so we should just sit tight and wait. :)
 
Erwin4998
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03/09/12 03:27 AM (13 years ago)
Yes I know. But waiting is difficult.
 
David @ buzztouch
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03/09/12 03:49 AM (13 years ago)
Waiting is difficult, for sure. So here's what we know. Tons of users are having zero problems. Tons are having lots of problems. Example: @Chacka7 started this post with an error that clearly states that this file does not exist: http://www.buzztouch.com/applications030812/JAE598308019312281D93DDD3/images/051208154A38B86543199D9_icon.jpg Paste that in your browser, it exists (it's an image). We think the trouble is related to the DNS systems and they way they route all internet requests for URL's that begin with buzztouch.com. Tons and tons of users are still being directed to the old site! It's easy to imagine then that that image above (if requested from the old side) doesn't exist. Blah, blah. We are working thing through as we can and have already come up with lots of little issues. These DNS issues won't be solvable until we are 100% that every request for anything starting with buzztouch.com/.../... is actually resolving to this new equipment. If it goes to the old equipment, nothing will work. LOL. It's been a day and half of struggle and for sure we have a few more days ahead, but, we'll get every single one of these worked out eventually.
 
Chacka7
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03/09/12 03:59 AM (13 years ago)
Thanks a million David! Well done and good luck with the rest of the migration! New site is looking fab and I'm sure it will be amazing once the bugs are fixed.. :)
 

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