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David @ buzztouch
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Reg: Jan 01, 2010
Monterey, CA
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05/16/16 10:50 AM (5 years ago)

BT Payment Processor Broken

Hi gang, Quick update on our payment processor troubles. For those of you that asked, you're not doing anything wrong! Our payment processing solution isn't working. This means you can't purchase market credit or subscriptions. Short story: Our payment processor (Authorize.net) no longer supports / offers the solution we were using. It "stopped without warning" and we're now working out a different solution. Expect a new payment solution / checkout process in 12 hours or so. Cheers from Monterey... David
 
freesoftwarewiz
Code is Art
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Reg: Apr 12, 2012
orange city, fl
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05/16/16 02:57 PM (5 years ago)
Yeh, I heard a rumor they got into some PSI compliance trouble. You might try paypal - we use it on all our sites. It is easier, and frankly, cheaper. :-) Joe C. Ps, I worked with those people before loooooong ago. You should check and make sure your existing subs will not be affected. Been there, paid for it. :-)
 
hendosan
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Reg: Feb 28, 2013
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05/16/16 04:47 PM (5 years ago)
Thanks David, that's a relief. I was wondering why two of my cards failed when I tried to renew my membership just now. mark
 
Caped Crusader
Aspiring developer
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Reg: Dec 17, 2012
London
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05/18/16 02:28 AM (5 years ago)
Thanks David for update. I thought my bank had frozen my assets.
 
rburns50
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05/18/16 01:47 PM (5 years ago)
My subscription is up for renewal tomorrow (19th) - I assume while this is being resolved that my linked Apps will not be affected! Just logged on to renew too so will wait it out until resolved of course.
 
KozmoWeb
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Reg: Dec 08, 2012
Sarasota, FL
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05/21/16 02:10 PM (5 years ago)
It's been a few days... any update? There's a plugin I'd like to buy for a new project but I still cant. William
 
cl8
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Reg: Sep 12, 2012
Windsor Ontario
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05/29/16 10:29 PM (5 years ago)
Same thing here. My subscription is due and I can't pay for a renewal. Can someone confirm that my apps will not stop working while they fix the issue. That would be disastrous.
 
David @ buzztouch
buzztouch Evangelist
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Reg: Jan 01, 2010
Monterey, CA
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06/01/16 12:37 AM (5 years ago)
 
David @ buzztouch
buzztouch Evangelist
Profile
Posts: 6866
Reg: Jan 01, 2010
Monterey, CA
78,840
like
06/05/16 10:40 PM (5 years ago)
Disaster area. Code Red. Alert. The best way I can describe the "new" online payment gateway solutions these days. I'll save the gory details. The newly improved payment flow is up and running (for Subscriptions and Market Credit purchases) and seems to test OK. Because there's little volume it's difficult to know how rock-solid it is. We'll see. We've gone with Braintree (a PayPal) company for a few reasons. Mostly because we're happy with the way they handle security (we don't store credit card info) they way they handle multiple payment types (PayPal, CC's, etc) and the rate they offered us (we pay for every transaction). NOTE: IF YOU ARE / WERE A PAYING SUBSCRIBER YOUR PREVIOUS PAYMENT METHOD WILL NOT BE BILLED ANYMORE. This means we'll need to get your payment method information in the new processor so your subscription isn't interrupted. It's still unclear on how to best do this. We'll reach out to paying subscribers and get this sorted. In the meantime, don't worry, nobody's previous subscription is going to be suddenly removed :-) Talk soon... d.
 
miku
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Reg: Feb 20, 2014
zagorje ob savi
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06/06/16 01:05 AM (5 years ago)
Now PayPal works fine for me, I easily renewed subscription.
 
Red Dog
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Reg: Jun 16, 2011
Southern Califo...
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06/07/16 10:03 AM (5 years ago)
Great to see Paypal accepted here! Thank you David.
 
RogueWave
Aspiring developer
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Reg: Jan 23, 2013
Park City
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08/02/16 09:04 AM (5 years ago)
Hello, I have sent emails to support and have not heard back. I cannot renew my subscription. I tried different browsers, different CC. Can we do this manually over the phone please.
 

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