Hi, I'm on self hosted and today I'm getting "Application's data directory does not exist" when trying to add content to HMTL5/Text screen. I also could not upload any file to file media. error below This app's Documents directory is not writable by PHP so this file manager will not work. This app's Audio directory is not writable by PHP so this file manager will not work. This app's Video directory is not writable by PHP so this file manager will not work. This app's Scripts directory is not writable by PHP so this file manager will not work. FYI, I have another apps which working perfectly which I able to add content into html5/screen with no issue. If the issue is file permission, why it working on other app within my self hosted server. any help or advice is highly appreciate. Thanks

just to add as I'm feeling really weird. The size of new creat app is huge? This is not normal. anyone have any idea? HELP Appname : test32 AppGuid : EAE84CA19F763249975BCAC9A Total size : 41.8 MB Disc-space left : -41.8 MB No. of files : 1287 Incl. custom html files that are created within the appoffice (you can't view them here) No. of directories : 327 You have -41.8 MB space left

Just a simple note? When did you download the BT-server 2.1.8? You might check with the latest changes.. Good luck..

@Korkut just last week and it working fine till today I get the issue when create new screen(html5/text) and could not save.

I had similar issues with my /files directory and all resolved after resetting file/directory permissions from the host control panel, not ftp agent.

can you let me know what is the step of resseting the file/directory permission from control panel? Thanks alot Korkut

Have you tried deleting the screen, and just recreating another? any change? Cheers! -- Smug

I don't know your host's direct admin control panel but in mine I have /files button in the main menu and when I am in the directories there is another button to reset the permissions. Should be similar. I would also suggest to try what @Smug recommends, since he is really great at coding, tweaking and BT efficiency. Good luck..

@smug. Tried but no joy. i even create new user account and result still same. @Korkut I will check mine

You can also set permissions via ftp. I use FileZilla, which makes it easy to do by right clicking on a folder.

@chris. I already making sure the /files set to 755 which I believe it correct. Is there anythings i miss?

Sorry - looks like forum autocorrects against "FTP"

Maybe try changing to different permissions then back? I haven't come across this before, so I'm not sure what's going on. Are you able to upload a file there via "FTP"?

@chris, yes, i'm able to upload file via ftp no problem..I just redo the file permission via ftp and control panel..both same, issue still happen. I'm really feeling very weird, the issue happen suddenly and only for new create app. I'm getting below error at file/media My other ealier apps working find and not error at all. I'm still able to upload media either through screen or directly from file/media +++++++++++++++++++++ This app's Documents directory is not writable by PHP so this file manager will not work. This app's Audio directory is not writable by PHP so this file manager will not work. This app's Video directory is not writable by PHP so this file manager will not work. This app's Scripts directory is not writable by PHP so this file manager will not work.

Sure sounds like a permission problem, huh? Did you set permissions to affect all subdirectories? Strange that it just started happening out of the blue. May need to ask your host?

yes..all subdirectories applied. is there any port or permission need to be open by hosting? I'm uing hostgator do you thik I should reinstall the self hosted? I read from the forum that I just need to reupload all folder except /files. but it just does not make sense as this is just happen all of the suddent

Agreed it doesn't make sense. :-/ I would try reinstalling to see if maybe that works. If not, though, I would call hostgator up. Not sure what their CS is like, though.

@chris, it alot of work for reinstall. i already configure most of buzztouchmod MODS :(

hi anyone, May I know what permission is default for all other folder besides /files? For me, all top folder are set to 755. is t his default? account 755 admin 755 api 755 bt_v15 755 ckeditor 755

ggrrr...I try to create new app at my self hosted. and you know what the initial size is 40mb ++. I have not add any screen yet..what is wrong...gggrrrr Appname : hello AppGuid : EA4AEB1A2A9223458C00D4186 Total size : 43.7 MB Disc-space left : -43.7 MB No. of files : 1288 Incl. custom html files that are created within the appoffice (you can't view them here) No. of directories : 309 You have -43.7 MB space left

Sorry - I'm not sure what's going on. It sounds to me like an issue with your host, which is why I suggested calling them. But other than that I'm at a loss.

no problem chris. call my hosting and it said all the folder and file permission are correct. there said this definitely coding issue..mmmmhhh I maybe proceed to reinstall server again. do you know if there any step by step instruction for reinstal without losing my apps?

i'm pretty sure that reinstalling won't mess anything up. Just to be safe, though, you can always export/backup your database. In your cpanel, you probably have an option for myphpadmin or some other way to access your database using the web. In there you should have an option to backup the database. You can find your login details in the config.php file for your BT server.

just to let you guys know. I solved the issue by reinstalling the self host server. No time to figure out the issue. Thanks everyone for the support so far.

OK..Finally manage to replicate the issue. It look like the similar issue happen to me after I install UserControlModification which I get it from Buzztouchmod. here is the link https://www.buzztouchmods.com/downloads.php?cat_id=2&download_id=16 Reupload the original files solve the issue. I will contact PSMDanny(developer) to further get the advice.

glad you solved it! Thanks for sharing the solution as well...

Feel as if I should put some info here, although it is 1 year old! I had this error moving my self hosted server. Surprisingly, it wasn't permissions. Instead, it was the root directory in config.php which caused it. At the old server, it was /kunden/blah/blah/blah (1and1) and at the new one it is /apps/btsrv/public_shtml. So, basically I just needed to change it to the new root directory.