Is buzztouch down? Whenever a user of the app opens it they get problem download data, try again?

I think so. I have a couple apps that were created with Buzztouch version 1.4 from a few years ago and I'm getting an error. The error I'm getting says 'Download Error' There was a problem downloading an image. Please check your internet connection then try again. My apps main image is missing. The rest of my app updates fine. Maybe there are issues with Buzztouch's servers right now?

I could be wrong, but I think the SSL certificate just ran out?

Probably just a transient issue, seems OK now, try again!

I have and it still doesn't work.

My apps are up, but I just had to login with http instead of https. So something may be up. I sent a text message to David.

Yup, the annual shakedown (SSL is so big brother) gets us every year. Done.

Is it fixed, I still get the error on my apps "there was a problem downloading some required data. Try Again?"????

I am still getting "there was a problem downloading some required data. Try Again?"

Getting this one all of my apps.

I'm still having the same issues. The app image is missing on my app. (version 1.4)

That is strange--my apps were never down. The only thing I noticed was that I had to sign in with http instead of https.

David, methinks you need to use the calendar app on your iPhone a bit more lol... For those still having a problem, clear your browser cache and try again. Cheers, Alan

Oh, and presumably those affected have buzztouch hosted apps? (not selfhosted).

Yes my apps are hosted by Buzztouch.

Mine are buzztouch hosted and we are still having problems......

Trust me, it's s cache thing

@AppGuy30: The site is not down. I got your "direct" email. I understand your frustrations. The SSL certificate used on the site was invalid for a few hours this morning starting around midnight PST. We have to renew these annually and have done so. Yes, we wait until the last day of the annual term to do this. I'll save the reason why for another post. Anyway, it's renewed and SSL works as expected. It sounds like some or all of your apps are not downloading data. The dataURL your app loads data from is self-configurable in each apps Core Settings, I'll assume it's using the https:// prefix for the app you're talking about. "Having trouble downloading data" is usually an easy diagnosis / fix. Visit the dataURL your app uses, does it load a JSON result? In your browser. If it does, validate it using jsonlin.com - is the JSON valid? If it's not loading JSON then you can continue debugging. Lastly: The "success" you're having (based on the email you sent me) is great. However, if I had an app as successful as the one you mention, you may consider making some contingency plans for when things don't go as expected. This is a good idea regardless of where you're data is coming from. Our backend, your backend, Google, Amazon, whatever. If you have an app "that busy" you surely should have some sort of plan B when something goes awry - simple or otherwise. What's the best way to do this? Sigh.....there are tons and tons of things to consider when dealing with these kinds of engineering questions. What type of data is your app consuming? Where is it now? How often does it change? Should it all be in the app instead of hosted on the network somewhere? Etc, etc. Sounds like a fun exercise :-)

Hi David, Thanks for responding. I also seem to have an affected app. I Visiedt the dataURL my app uses and it did load a JSON result in my browser. I then validated it using jsonlint.com -and the JSON was valid. I made and published insignificant changes on my app header title - and I still have the same error. I still end up getting: "There was a problem downloading some required data. Try Again?" I dunno. Any other suggestions would be helpful.

I have am having the same problem @Iaxia is having.

I don't actually know what I'm talking about here... but in the spirit of being helpful... Whenever I go to Buzztouch.com I am told that there is one or more problems with the certificate the site uses to prove its identity. The actual warning is: 'The certificate to identity www.buzztouch.com has not been verified by a trusted source'

Hey guys, I am also having this issue, and really dont have enough experience to fix it. Has anyone had the issue and successfully fixed it?

Same issue here. All apps work fine until you try to refresh the data. All my apps are non-functional right now. :( Edit: just a moment ago, things started working again. Looks like this may have just got fixed remotely. :)

Mine are still down:(

Hmmm so mine runs on my iPhone 6 simulator, but no other kind of simulator. Its getting weird.....

The error in the console is ERROR-1968: Code: -1202 Description: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “www.buzztouch.com” which could put your confidential information at risk.

@Angry Ninja - have your apps continued to operate?

somebody please do something :( sir @david and mam @susan please do something :( none of bt apps working and it seems to be kill our business if you don't resolve the issue soon :( you must do something for us please sir please mam i request you please tell me when will you solve the issue?

My App is also down at present. Getting this error after refreshing: "There is a problem downloading some required data. Try again?" So app not loading at all.

Does this only affect Buzztouch hosted apps? If so then probably good enough reason to go self-hosted!

Hi everybody! There is still some issue indeed but panic will not help. Let's try and give a maximum of informations to David about the problem. I'm self-hosted but I still have an old 1.4 app hosted on BT. I've tried it, modified it, and so on. The control panel works perfectly. The app works, or not, depending on the iOS version. iPhone 3G, iOS 4.2.1 (8C148): the app is OK iPhone 4, iOS 7.1 (11D169): the app is OK iPhone 5, iOS 8.4 (12H143): the app freezes iPhone 6, iOS 8.4.1 (12H321): the app freezes iPad 2, iOS 7.1 (11D167): the app is OK iPad Mini, iOS 7.1.1 (11D201): the app is OK Maybe this kind of precise info will help David to find what's gone wrong, please try to be very accurate in your description of the problem! Cheers Jack

I'm still getting errors with my apps (version 1.4). Is there a timeline of when this will get fixed?

@MrD500: please read my previous post and give more precise info, it may help!

The error I'm getting says 'Download Error' There was a problem downloading an image. Please check your internet connection then try again. My apps main image is missing. The rest of my app updates fine. Version 1.4 app.

when you copy any URL from your buzztouch project/assets/BT_config.txt to the default pc browser then all those URL are working perfectly. then why it's continuously showing error of loading configuration data while running bt apps? it seems very annoying seriously. From last 2 days i got plenty of single starts from lots of users because of this issue. and i don't think it's a good sign. Please sir @david be serious and give us perfect solution because it's seems a really heart killing issue :/

Only iPhone 6 iOS 8.4 is working for me, nothing else (iPhone 5, 5s, etc.)

For those affected, does removing the app from memory and then restarting it help?

The error that I am getting is the following if that helps: "ERROR-1968: Code: -1202 Description: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “www.buzztouch.com” which could put your confidential information at risk."

@MrD500: did you try re-uploading the missing image? Just to see if something corrupted the current one on the BT server...

The renewal of certificate seems to have failed: -------------------- This Connection is Untrusted You have asked Firefox to connect securely to www.buzztouch.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. www.buzztouch.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer) -----------------

@fusionsch: I just tried re-uploading the missing image as you suggested but I'm still getting the same error message. The image is still missing when I open my app.

@fusionsch: I just tried re-uploading the missing image as you suggested but I'm still getting the same error message. The image is still missing when I open my app.

@MrD500: thanks for the test, sorry it didn't work! @David Book: according to digicert.com, the certificate is ok and valid since yesterday, as you said, but: ----------- Protocol Support SSL 3, TLS 1.0 SSL 3.0 is an outdated protocol version with known vulnerabilities. ----------- More info here: https://www.digicert.com/cert-inspector-vulnerabilities.htm#ssl_3_protocol_enabled

what is the issue stays longer? is our app will be down from play store or app store? because it seems difficult for sir @david to find out the issue.

We need to get this fixed asap.

I'm sat in the UK and also have several Apps that are affected (all the ones hosted here) - all on refresh and then the App's are effectively dead "There was a problem downloading some required data. Try Again?" I see seem to see this issue regardless of iOS version - I haven't checked my Android versions yet but assume these will have the same issue?

Quick fix: In your BT_config.txt change "dataURL":"https" to "dataURL":"http". Your basically just getting rid of the s. This will allow for you to view your app in xcode. But we still need the big fix from david. This is just for short term.

@AppGuy30 - I dont believe that is any good for me as I have Apps published on iTunes and Google. Unless I am forced to upload a new version, wait for review - I suspect this would be fixed before the app update(s) were approved? The HTTPS string loads without issue in a browser and JSON is valid - but live apps that refresh are hitting the issue. I have tried changing the CORE properties here in the CP to http - that doesn't work either. Not sure how to progress to be honest.

For published apps connecting to a buzztouch hosted CP, I think Rob is right, nothing much you can do until David sprinkles a little bit of magic.

Let's be patient, I'm sure David is working on it... Let's give him the time he needs... We all know that IT is 'slightly' more complicated than turning on the light...

I too have the same problem where the data will not load rendering the app useless, so here's hoping it can be solved soon.

I think if your apps are important you should have a serious look at Self-hosted for full members and none. If your business relies on 100% uptime hosting your own config data is the best way to go! I'm sure all will be resolved, dns on this type of thing could take 24-48hrs to propagate. Patience is key :)

Hi Everyone, As of 7pm ET on Sunday Sept. 13 I'm still seeing the "There was a problem downloading some required data. Try Again?" issue on my BT hosted. Is this still an issue at Buzztouch? Or is there something that I can do locally to resolve the problem? Thanks, William

Ahhhhh the joys of being self-hosted #3820.... :-) Wishing everyone gets their problems solved soon... In the meantime, if you want a solution now, or want to prevent issues later: become a BT Member, grab the self-hosted package, and start moving your apps over. If you need hosting, grab Hostgator.com, if you need a domain, use Namecheap.com. BT Hosted is great to start and play around, learn, etc, but if you're serious about app making or your project, becoming a member and becoming BT Self-Hosted is the most powerful move you can make with Buzztouch. Cheers! mrDavid

By the way, as an interim fix - it appear you can get the app going using the following steps: 1. Set the device's airplane mode to ON 2. Open the application 3. Set the device's airplane mode to OFF 4. Do not hit the refresh button. By the way, I've had quite a few people send me angry emails about how my app is broken. I've used the opportunity to provide rapid responses and promised to send them some free copies of the app. More often than not they've generally turned their attitude around once they were reassured and offered to write good reviews once this is fixed. Might be an opportunity.

You're soooo right, mrDavid! --- Moreover, apart from the small yearly fee for being a BT-member and the hosting and DN fees (which are 'normal' expenses for any serious project), the self-hosted BT-server is totally FREE! --- Free services are OK but they are never guaranteed. 100% uptime has a cost. And BTW the BT-member fee helps BT to exist and keep a 99.8 or 99.9% uptime. One should never forget this. Cheers Jack

Patience is key :) - I know. Any news on when our problem will be attended to?

Any one have any news? This has been going on for 3 days now, affecting tens of thousands of apps and tens of millions of users. We need this fixed.

seems buzztouch is not more trusted. Because nobody care for such a serious issue we facing. Where is @david sir? :( i think we should hire developer for new apps. really disappointed :(

FIXED (after 48 hours of hell)... Refresh you app, it'll work. You're not crazy, the internet is. Drafting a longer post to explain (for those that are interested)... Details here: https://www.buzztouch.com/forum/thread.php?fid=D2CE21B6B984B7DF520F8F5&tid=D2CE21B6B984B7DF520F8F5 d.

Perfect. All working now, thank you David.

Thank you David! Just checked and everything is working now!

Thanks David! I'm up and going again!

Thanks David all working now!

http://tinyurl.com/ncqya8y :-)

Thank you, David!

@PrinceApps - hope an apology to @David is on the way, knowing what we know now. Mark

... apologies and maybe a few bucks to help David keep on rockin'... Many many (many) thanks David for everything you're doing... We trust you.

Awesome, it is back up. David you are the man! Props to you! My deepest apologies for any rude responses.

Yes of course mark. Really apologize to @david. You are the man with magic who can able to fix the issue . I know you will and you did :)

Started again with ios 9

I have Xcode7, iOS9 SDK and am running iOS9 on my live iPhone device - no issues at all with any of my Apps, refresh or otherwise.

I am now getting the error - There was a problem downloading some required data. Try again? BT_loadConfigDataViewController: the download process reported an error?: ERROR-1968: Code: -1200 Description: An SSL error has occurred and a secure connection to the server cannot be made.

I'm getting the same error since I updated to the ios9. Please help!